Associate Systems Administrator (R5873)

<div><span data-contrast="auto">Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT&nbsp;aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit&nbsp;</span><a rel="noreferrer noopener" href="https://shield.ai/"><span data-ccp-charstyle="Hyperlink">www.shield.ai</span></a><span data-contrast="auto">. Follow Shield AI on&nbsp;</span><a rel="noreferrer noopener" href="https://www.linkedin.com/company/shield-ai"><span data-ccp-charstyle="Hyperlink">LinkedIn</span></a><span data-contrast="auto">,&nbsp;</span><a rel="noreferrer noopener" href="https://x.com/shieldaitech"><span data-ccp-charstyle="Hyperlink">X</span></a><span data-contrast="auto">,&nbsp;</span><a rel="noreferrer noopener" href="https://www.instagram.com/shield_ai"><span data-ccp-charstyle="Hyperlink">Instagram</span></a><span data-contrast="auto">, and&nbsp;</span><a rel="noreferrer noopener" href="https://www.youtube.com/@Shield_AI"><span data-ccp-charstyle="Hyperlink">YouTube</span></a><span data-contrast="auto">.</span><span data-ccp-props="{&quot;335559685&quot;:720}">&nbsp;</span></div><div><br></div><div><strong>Job Description</strong></div> <div>&nbsp;</div> <div>The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.</div><h3>What you'll do:</h3><div>* Deliver excellent customer service while supporting employees across multiple locations.<br>* Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.<br>* Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.<br>* Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.<br>* Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.<br>* Support endpoint management and security controls to maintain a secure and compliant computing environment.<br>* Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.<br>* Maintain accurate asset records and software licensing information using IT service management and asset management tools.<br>* Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.<br>* Create and maintain technical documentation, standard operating procedures, and knowledge base content.<br>* Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.<br>* Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.</div><h3>Required Qualifications:</h3><div>* 1–3 years of experience in enterprise desktop support, IT support, or junior systems administration.<br>* Experience supporting Windows and macOS operating systems; exposure to Linux is a plus.<br>* Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.<br>* Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.<br>* Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.<br>* Strong troubleshooting, organizational, and documentation skills.<br>* Excellent verbal and written communication skills with a customer-first mindset.<br>* Ability to prioritize multiple requests in a fast-paced environment.</div><h3>Preferred Qualifications:</h3><div>* Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.<br>* Experience with ticketing systems such as Jira Service Management, ServiceNow, or similar.<br>* Familiarity with IT asset management platforms such as Snipe-IT.<br>* Basic scripting experience with PowerShell or Bash.<br>* Exposure to virtualization, Microsoft 365 administration, or cloud technologies.<br>* CompTIA A+, Network+, Security+, Microsoft, or other relevant certifications.</div>