<div class="content-intro">ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.</div>SENIOR IT SUPPORT SPECIALIST As a Senior IT Support Specialist based onsite at Rocket Lab’s SolAero Office (SAO), you will work closely with the IT Client Services Lead, and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment. You will be the senior on-site support person for the staff at SolAero. This role is ideal for a professional seeking to broaden their technical expertise working with multiple technologies, while providing mentorship within a dynamic, collaborative IT team. It offers the opportunity to take ownership of more complex tasks and projects while working closely with multiple IT teams. A natural curiosity and a drive to continuously learn are essential to be successful in this role. WHAT YOU’LL GET TO DO: <ul> <li>Carry out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab. </li> <li>Track and update support desk Incident, Request, Problem, Change, and Project tickets, as well as related documentation. </li> <li>Build strong relationships and be the subject matter expert for IT Support </li> <li>Provide instruction, guidance, technical support and documentation to different teams. </li> <li>Provide support to Launch and Mission Operation during launch periods. </li> <li>Occasional international and domestic travel may be required. </li> <li>This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed. </li> </ul> YOU’LL BRING THESE QUALIFICATIONS: <ul> <li>4+ years of experience in IT support or service and high school diploma or GED equivalent </li> <li>Operational experience with most and proficiency in at least two of the following: </li> <li>Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting) </li> <li>PC hardware (assembly and disassembly of desktop PCs) </li> <li>Understanding of networking infrastructure and basic troubleshooting (TCP/IP/DNS) </li> <li>A scripting language </li> <li>Active Directory and Group Policy </li> <li>Experience participating in and supporting a medium to complex, end‑to‑end IT project, in all phases from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support </li> <li>Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI to improve service delivery and operational efficiency. </li> </ul> THESE QUALIFICATIONS WOULD BE NICE TO HAVE: <ul> <li>Certifications in ITIL or CompTIA++ </li> <li>Experience with cloud-based technologies (Azure, AWS, O365) </li> <li>Familiarity with virtualization technologies and public/private cloud environments </li> <li>Experience with Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform </li> <li>Excellent problem-solving and analytical skills, able to see the big picture and make connections </li> <li>Ability to communicate and present complex and technical concepts and ideas to a general audience </li> <li style="text-align: left;">Experience in fast-paced, high-tech industries like semiconductors or aerospace, supporting engineers, labs, manufacturing, and critical operations such as mission control, launch, and test ops This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.</li> </ul><div class="content-conclusion">WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR <a href="https://urldefense.us/v2/url?u=https-3A__www.pmddtc.state.gov_-3Fid-3Dddtc-5Fkb-5Farticle-5Fpage-26sys-5Fid-3D24d528fddbfc930044f9ff621f961987&d=DwMFog&c=N_fLK0KxmM34zjMadXHMx_SQYmXWO3FX0MRVr1hBcn4&r=prjnch9sxomG2ahCicblmM3m-FuPObepspoR1qvWq2I&m=ExC44mBPk2emo4Fr0xPSGZN0UraQ1ZtkDTxwR7iWw5rixcFQb-Wjlv7lJcecLldz&s=0lfm4LyRtFwK220WHBK11DGHWSVvVhQEcfa5G_2Nf18&e=">here</a>. Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at <a href="mailto:g.biow@rocketlabusa.com">g.biow@rocketlabusa.com.</a>This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here <a class="fui-Link ___m14voj0 f3rmtva f1ern45e f1deefiw f1n71otn f1q5o8ev f1h8hb77 f1vxd6vx f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f9n3di6 f1ids18y fygtlnl f1deo86v f12x56k7 f1iescvh ftqa4ok f50u1b5 fs3pq8b f1hghxdh f1tymzes f1x7u7e9 f1cmlufx f10aw75t fsle3fq" href="https://www.federalregister.gov/documents/2020/01/23/2020-00574/international-traffic-in-arms-regulations-us-munitions-list-categories-i-ii-and-iii" target="_blank">ITAR Regulations.</a></div>

Senior IT Support Specialist

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