Associate Systems Administrator (R5997)

<div><span data-contrast="auto">Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT&nbsp;aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit&nbsp;</span><a rel="noreferrer noopener" href="https://shield.ai/"><span data-ccp-charstyle="Hyperlink">www.shield.ai</span></a><span data-contrast="auto">. Follow Shield AI on&nbsp;</span><a rel="noreferrer noopener" href="https://www.linkedin.com/company/shield-ai"><span data-ccp-charstyle="Hyperlink">LinkedIn</span></a><span data-contrast="auto">,&nbsp;</span><a rel="noreferrer noopener" href="https://x.com/shieldaitech"><span data-ccp-charstyle="Hyperlink">X</span></a><span data-contrast="auto">,&nbsp;</span><a rel="noreferrer noopener" href="https://www.instagram.com/shield_ai"><span data-ccp-charstyle="Hyperlink">Instagram</span></a><span data-contrast="auto">, and&nbsp;</span><a rel="noreferrer noopener" href="https://www.youtube.com/@Shield_AI"><span data-ccp-charstyle="Hyperlink">YouTube</span></a><span data-contrast="auto">.</span><span data-ccp-props="{&quot;335559685&quot;:720}">&nbsp;</span></div><div><br></div><h3>Job Description:</h3> <div>The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.</div><h3>What you'll do:</h3><div> <li>Deliver excellent customer service while supporting employees across multiple locations.</li> <li>Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.</li> <li>Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.</li> <li>Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.</li> <li>Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.</li> <li>Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.</li> <li>Support endpoint management and security controls to maintain a secure and compliant computing environment.</li> <li>Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.</li> <li>Maintain accurate asset records and software licensing information using IT service management and asset management tools.</li> <li>Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.</li> <li>Create and maintain technical documentation, standard operating procedures, and knowledge base content.</li> <li>Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.</li> <li>Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.</li> </div><h3>Required qualifications:</h3><div> <li>5+ years of experience in systems administration, desktop support, or enterprise IT support roles.</li> <li>3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.</li> <li>Experience supporting Windows, macOS, and Linux operating systems in a business environment.</li> <li>Working knowledge of Active Directory, Azure AD, and identity and access management concepts.</li> <li>Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.</li> <li>Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.</li> <li>Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.</li> <li>Strong troubleshooting, documentation, communication, and customer service skills.</li> <li>Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders.</li> <li>Ability to handle sensitive situations with discretion, urgency, and strong follow-through.</li> <li>Ability to participate in an on-call rotation and support occasional after-hours maintenance activities.</li> </div><h3>Preferred qualifications:</h3><div> <li>6+ years of enterprise IT experience.</li> <li>Experience providing executive or white-glove technical support in a fast-paced corporate environment.</li> <li>Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms.</li> <li>Basic scripting or automation experience using PowerShell, Bash, or similar tools.</li> <li>Familiarity with AV, conferencing, collaboration, and room-support technologies used in executive settings.</li> <li>Familiarity with endpoint security tools and enterprise security best practices.</li> <li>Experience using AI-powered tools to improve operational efficiency and workflow automation.</li> </div>