IT Support Specialist

Overview
We are looking for a hands-on IT Support Specialist to join our IT team in Zurich on a 6-month temporary contract, starting as soon as possible, ideally in January 2027. You will work across the whole IT stack, from setting up laptops for new joiners and solving everyday issues to supporting our network and cloud platforms. You will be the on-site point of contact for colleagues in our Zurich offices, working closely with an IT engineer on site and the IT Manager. We move fast, so we are looking for someone proactive who enjoys helping people and wants to learn a lot in a short time. We are very flexible: depending on your interests, many IT areas are open to explore on request, such as cybersecurity, networking, automation and cloud administration.

Responsibilities and Duties

• Provide proactive, on-site IT support to employees in the Zurich offices and handle day to day requests through our IT ticketing system.
• Run IT onboarding and offboarding: prepare and configure laptops (macOS, Linux), accounts and access for new joiners, and collect and wipe equipment from leavers.
• Enrol and manage company laptops and phones in our device management system.
• Support users with accounts, SSO access and troubleshooting across our cloud platforms (Google Workspace and other SaaS tools).
• Troubleshoot network and connectivity issues in the office, including Wi-Fi, switches, meeting room equipment and endpoints.
• Keep the hardware inventory and asset records up to date.
• Work with the IT engineer and the IT Manager on IT projects and improvements, and take on more responsibility as you learn.
• Document solutions and recurring issues in the IT knowledge base.

Qualifications and Skills

• At least 1 year of experience in help desk or IT support.
• A degree in IT or a related field is preferred.
• Good Linux skills and confidence supporting macOS; Windows knowledge is a plus.
• Solid networking basics (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
• Basic knowledge of cloud platforms and SaaS administration, such as Google Workspace.
• Interest in cybersecurity; basic knowledge of good security practices (patching, MFA, phishing awareness) is a plus.
• Hands-on, proactive and eager to learn quickly in a fast-paced environment.
• Friendly communication, with the ability to explain technical issues in simple terms.
• Fluent English; German is a plus.
• Available to work 100% on site in Zurich.
• CH / EU citizenship is a must have.

Benefits

• Flexible working hours
• Generous holiday allowance
• Pension plan
• Extended social security package
• Enhanced maternity & paternity leave
• Learning and development opportunities

About Auterion

We are building the leading software platform for AI-powered autonomous systems for enterprise and government customers. Our team is supporting the most important missions and solving the most challenging problems.

At Auterion, we bring together the sharpest minds who love to solve the hardest problems. Join a vibrant team built on innovation, openness, and excellence, where you’ll be empowered to develop ideas, collaborate across all levels, and make an impact that matters.