<div>Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.</div><div><br></div><div> <div> <p><span data-contrast="auto">About The Role:</span></p> <p><span data-contrast="auto">As a </span><strong><span data-contrast="auto">Senior IT Support Specialist</span></strong><span data-contrast="auto">, you will serve as a hands-on technical leader supporting daily IT operations while owning escalations, mentoring junior staff, and driving continuous improvement of service desk and endpoint support processes. This role is </span><span data-contrast="auto">4 days onsite in Atlanta, GA (1 work from home day after 60 days) </span><span data-contrast="auto">and requires strong technical depth across Microsoft enterprise environments, Windows systems, and end-user computing, with exposure to macOS, Linux, scripting, and foundational networking.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></p> </div> <div> <p><span data-contrast="auto">You will be responsible for resolving complex issues, implementing tiered support models, delivering exceptional customer service, and acting as a trusted IT partner to the business.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></p> </div> </div><h3>Responsibilities</h3><div> <li>Provide senior-level, hands-on IT support, owning complex service desk issues and escalations through resolution while mentoring junior team members. </li> <li>Troubleshoot, deploy, configure, and support end-user hardware, software, peripherals, and operating systems across Windows, macOS, and Linux environments. </li> <li>Administer and support the Microsoft enterprise stack, including Windows desktop/server, Entra ID/Azure AD, Intune, and Microsoft 365. </li> <li>Troubleshoot foundational networking issues including LAN/WAN connectivity, VPN, DNS, DHCP, and wireless networking. </li> <li>Leverage scripting and automation, primarily PowerShell, to streamline routine tasks and improve operational efficiency. </li> <li>Perform root cause analysis and drive continuous improvements to service desk workflows, SOPs, documentation, and knowledge-base resources. </li> <li>Deliver responsive, customer-focused support while partnering across IT and maintaining information security, export control, and data privacy requirements. </li> <li>Maintain 100% onsite presence in Hawthorne, CA to support hardware, secure environments, and in-person user needs. </li> </div><h3>Requirements</h3><div> <li>5+ years of progressive IT support, systems support, or service desk experience, including ownership of complex technical issues and escalations. </li> <li>Strong hands-on expertise across the Microsoft stack, including Windows desktop/server, Entra ID/Azure AD, Intune, and Microsoft 365. </li> <li>Strong Windows experience with working knowledge of macOS and Linux environments. </li> <li>Working scripting/automation experience, preferably PowerShell; Python or Bash experience is a plus. </li> <li>Solid understanding of networking fundamentals, including TCP/IP, LAN/WAN, VPN, DNS, DHCP, and wireless connectivity. </li> <li>Demonstrated experience with root cause analysis, service desk/process improvements, and technical documentation. </li> <li>Strong customer service and communication skills with the ability to translate technical concepts for non-technical users. </li> <li>Ability to work Atlanta, GA Monday–Friday, 7: 00 a.m.– 4:00 p.m. (1 Work from home day after 60 days)</li> <p> </p> </div><h3>Preferred Skills & Experience</h3><div> <li>Ability to obtain and maintain a Top Secret security clearance. </li> <li>Bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience. </li> <li>Advanced PowerShell scripting and automation experience. </li> <li>Deeper networking experience, including routing/switching concepts such as TCP/IP, IPv4/IPv6, BGP, OSPF, or MPLS. </li> <li>Experience supporting Azure/AWS and virtualized infrastructure. </li> <li>Familiarity with ITIL/service management best practices and improving IT operations or service desk processes. </li> </div>

Sr IT Support Specialist

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